At Imaan's Store, we value your trust and are committed to protecting your personal information while delivering freshly roasted coffee, spices, and lifestyle essentials.
1. Information We Collect
When you register an account, place an order, or request a bulk quotation, we collect essential contact and fulfillment details including your full name, email address, phone number, shipping address, and PIN code. Payment transactions processed via UPI or cards are handled through encrypted payment gateways and we do not store your raw card credentials on our servers.
2. How We Use Your Information
We use your information exclusively to confirm and pack your orders, provide courier AWB dispatch tracking, generate GST-compliant tax invoices, process order cancellations or refunds, and respond to customer care inquiries.
3. Order Cancellation & Refunds
Orders can be cancelled directly from the My Orders page while they are in Pending Confirmation or Order Confirmed status prior to warehouse dispatch. Upon cancellation, reserved product stock is immediately restored. For prepaid orders, refunds are initiated automatically and credited within 5–7 business days.
4. Data Security & Contact
We implement strict access controls and encrypted sessions to safeguard your account. If you have any questions regarding your privacy or orders, please reach out to us at imaanstrading@gmail.com or call +91 98765 43210.