Shipping & Return Policy

At Imaan's Store (iBrew), we take utmost care to ensure your artisanal coffee, fresh spices, fragrances, and home lifestyle products reach you in pristine condition and as quickly as possible.

Order Processing & Dispatch:

• Orders are verified and packaged at our warehouse within 24 to 48 hours of placement (excluding Sundays and national holidays).
• Artisanal freshly ground coffee is roasted and ground in small batches immediately prior to packaging to ensure maximum aroma and freshness.

Estimated Delivery Timelines:

• Metro Cities (Bangalore, Mumbai, Delhi, Chennai, Hyderabad, Kolkata): 2 to 4 business days.
• Rest of India: 4 to 7 business days depending on delivery PIN code and local logistics accessibility.
• Imported Mattresses & Bulky Goods: Handled via specialized surface transit; delivery typically takes 5 to 9 business days with door-delivery assistance.

Shipping Rates:

• Free Shipping applies automatically to all orders with a total value of ₹999 or higher.
• For orders below ₹999, a nominal flat standard shipping fee of ₹60 is calculated at checkout.
• Special promotional codes (e.g. FREESHIP) may offer free shipping on lower order values when active.

As soon as your package is dispatched from our fulfillment centre, an automated email notification containing the courier name and Air Waybill (AWB) Tracking Number is generated.

You can also track your live order status at any time by visiting the My Orders section of your account.

Customer satisfaction is our highest priority. Because many of our products are perishable food and beverage items (such as whole bean coffee, ground coffee, and culinary spices) or personal care products:

Eligible Conditions for Return or Replacement:

• Product received is damaged, leaking, or package seal was tampered with during transit.
• Incorrect product, incorrect variant, or wrong size received compared to your invoice.
• Product has expired prior to receipt or has an manufacturing quality defect.

How to Request a Return or Replacement:

1. Notify our support team within 7 days of delivery via WhatsApp at +91 79072 17317 or email at imaanstrading@gmail.com.
2. Please include your Order ID, description of the issue, and 1–2 clear photographs of the package/product.
3. Our team will inspect the request and arrange a free pickup or issue a prompt replacement/refund within 24–48 hours.

Order Cancellations:

You can cancel an order directly from the Orders page at any time before the status transitions to Dispatched. Once dispatched, cancellation is no longer possible, but you may refuse delivery upon arrival.

• Prepaid Orders (UPI, Cards, NetBanking): Refunds are reversed directly to the original payment source within 5 to 7 working days from cancellation approval.
• Cash on Delivery (COD) Orders: In cases where a return is approved for a COD order, the refund will be credited directly to your bank account via UPI / NEFT transfer upon verification.