Terms & Conditions

1. Company Information

The website is operated by Imaan's Artisanal Products Pvt. Ltd., having its registered office at:
Estate Road, Madikeri, Coorg, Karnataka - 571201, India.
Email: imaanstrading@gmail.com | Telephone: +91 98765 43210

2. Eligibility & User Accounts

To place orders on our platform, you must be at least 18 years of age or access the website under parental/guardian supervision. You are responsible for maintaining the confidentiality of your account credentials and password. You agree to accept responsibility for all activities that occur under your account.

3. Products, Availability & Pricing

We make every effort to display the colors, specifications, roast levels, and details of our coffee, spices, dates, fragrances, and mattresses accurately. However, natural products like coffee beans and spices may have seasonal harvest variations.

All prices are listed in Indian Rupees (₹ INR) inclusive of applicable Goods and Services Tax (GST). We reserve the right to revise product prices and update product availability without prior notice.

4. Payments & Security

We accept online payments via Razorpay, supporting:

• UPI (Google Pay, PhonePe, Paytm, BHIM, Cred)
• Credit and Debit Cards (Mastercard, Visa, RuPay, American Express)
• Net Banking across all major scheduled Indian banks
• Cash on Delivery (COD) on select pin codes and products

All transactions are secured using standard 128/256-bit SSL encryption. We do not store your confidential card PINs, CVV, or bank passwords on our servers.

5. Orders & Cancellations

Upon placing an order, you will receive an order confirmation email containing your Order ID. Orders can be cancelled before they are dispatched from our warehouse by visiting yourOrder History or contacting our WhatsApp support. Once an order has been handed over to our courier partner, it cannot be cancelled, but may be eligible for return under ourRefund & Cancellation Policy.

6. Intellectual Property Rights

All content on this website—including brand logos, images, graphics, product descriptions, website design, and code—is the proprietary intellectual property of Imaan's Artisanal Products Pvt. Ltd. and is protected under applicable Indian copyright and trademark laws. No content may be copied, reproduced, or republished without prior written authorization.

7. Limitation of Liability

Imaan's Store shall not be liable for any indirect, incidental, or consequential damages resulting from the use or inability to use the website or products purchased, beyond the monetary purchase price of the product in dispute.

8. Governing Law & Jurisdiction

These terms are governed by and construed in accordance with the laws of the Republic of India. Any disputes arising out of or related to these terms shall be subject to the exclusive jurisdiction of the competent courts in Madikeri, Kodagu District, Karnataka, India.