Refund & Cancellation Policy

Before Dispatch: You can cancel your order anytime before it leaves our facility. Simply go to your Orders page and click “Cancel Order”, or message our WhatsApp helpline at +91 79072 17317 with your Order ID. Upon cancellation before dispatch, a full 100% refund will be processed immediately.

After Dispatch: Once your order has been dispatched and handed to our courier partner (an AWB tracking number is generated), the order cannot be cancelled in transit. If you no longer want the package, you may reject the parcel upon delivery attempt by the courier.

We take immense pride in our artisanal coffees, whole spices, premium dates, and lifestyle items. However, if you experience any issue, you can request a return or free replacement within 7 days of delivery under the following conditions:

• The item was received physically damaged, broken, or leaking during transit.
• The wrong product, size, or grind level was delivered compared to your order invoice.
• The product has expired or suffers from manufacturing seal defects.
• For imported mattresses: must be unused, unsoiled, and in the original packaging.

1. Take a clear photo or short unboxing video showing the damaged package or defective item with the shipping label visible.
2. Email us at imaanstrading@gmail.com or send a WhatsApp message to +91 79072 17317.
3. Include your Order ID, registered phone number, and a brief description of the issue.
4. Our customer care team will review your request within 24 business hours and schedule a reverse courier pickup or immediately approve a replacement/refund.

Once your return is inspected and approved (or cancellation confirmed):

• Prepaid Orders (UPI, Cards, Net Banking via Razorpay): The refund amount will be credited directly back to the original bank account or card used during checkout within 5 to 7 working days.
• Cash on Delivery (COD) Orders: If you paid via COD, our support team will request your UPI ID or Bank Account Details (Account Number + IFSC Code) and transfer the refund directly via NEFT/IMPS within 3 to 5 business days.